IVR
Interactive calls for companies

Optimize every interaction and increase your sales with our advanced cloud IVR for businesses, designed to significantly improve your customer service.

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What is IVR ?

IVR, which stands for “Interactive Voice Response,” is an automated phone system that offers customers the ability to select options using their voice or the numeric keypad of their phone.

The IVR software has a pre-recorded menu that presents options to the user, allowing them to select the one that best fits their question or need using their voice or the phone keypad. Then, the system can offer a pre-recorded response or transfer the call to a human operator if necessary.
This software is mainly used in call centers and customer service to manage large call volumes, but 360nrs Cloud IVR offers you much more.

This software is mainly used in call centers and customer services to manage high volumes of calls, but 360NRS Cloud IVR offers you much more.

Interactive voice calls
Communicate your offers immediately

You do not need a call center to launch recruitment campaigns, trust our technology so that your customers can interact with your offer through their keyboard.

Prepare your database

Configure keyboard interactions

Launch your campaign to landlines and cell phones

Start receiving calls in your call center

Discover the most complete CPaaS with IVR on the market

Communicate en masse via SMS, eMail, WhatsApp or interactive voice

Benefits of 360NRS CLOUD IVR

With 360nrs IVR system, you will elevate your company's Voice Marketing to a completely new dimension.

Send personalized voice messages in bulk and automate your audio marketing campaigns with our advanced IVR technology.

360nrs' programmable and automated voice campaigns not only allow you to efficiently interact with your customers but also provide you with detailed response statistics.

The flexibility of our CPaaS platform with IVR makes it easy to integrate with your existing systems, allowing you to enjoy advanced functionality without the need to make large investments in infrastructure or drastic changes to your operations.

Optimize your engagement and make informed decisions with IVR!

Leaders since 2001 in IVR and voice services

Sectors of some of our IVR clients

IVR for companies

Provides information on opening hours, locations, promotions, or to direct customers to the appropriate departments.

Health care services

Hospitals and clinics can use our cloud IVR to help patients schedule appointments, remind them of upcoming appointments, or provide information about available services.

Banks and financial services

Your clients will be able to top up their balance, activate or deactivate services, or provide information about plans and rates through IVR.

Telecommunications companies

Telecommunications companies use IVR to help customers top up their balance, activate or deactivate services, or to provide information about plans and rates.

Education

Manage student and parent inquiries, schedule appointments with teachers or administrators, provide information on class schedules, exam dates, and school events, or confirm attendance at meetings and events. Easy and automated with our IVR software.

Travel and transportation agencies

Airlines, travel agencies, and transportation services help their customers book tickets, check flight status, or provide information on schedules and fares thanks to 360NRS IVR software.

Governments and public institutions

Through the 360NRS IVR you can provide information about public services, document request processes, tax information, etc.

eCommerce

Provide your customers with information about the status of their orders, track shipments, or manage returns and refunds through IVR.

Some companies that already use our CPaaS with integrated IVR

Frequently asked questions about the IVR system from 360nrs

Answer all your questions about using our IVR software

What is interactive voice and how can it benefit my company?

Interactive voice is a technology that allows your customers to interact with an automated system using their voice or the keypad during a call. This technology improves communication efficiency and increases customer satisfaction by providing instant responses to their needs.

How does interactive voice response differ from a traditional call?

Interactive voice response (IVR) transforms traditional calls into interactive experiences where the customer can select options and receive information without the need for a human operator, optimizing response time and reducing operational costs.

What type of interactions can I configure with a voice response system?

You can set up various interactions in our voice response system, including surveys, identity verification, promotions, and much more, all customizable to suit your company's and your customers' specific needs.

What are the main benefits of integrating interactive voice into my marketing strategy?

Integrating interactive voice into your marketing strategy allows you to reach your customers more effectively, with personalized and automated campaigns that ensure greater customer engagement and conversion rates, thanks to the immediate and personalized response offered by the interactive voice response system.

How can interactive voice campaigns maximize marketing ROI?

Interactive voice campaigns allow you to send personalized and relevant messages directly to customers, significantly increasing response rates and engagement. By allowing two-way interactions, these campaigns effectively capture customer interest and encourage immediate actions, thus maximizing the return on investment in your marketing efforts.

How can IVR software improve the customer experience in my company?

The IVR software turns every phone interaction into a smooth experience, allowing customers to resolve their queries quickly and autonomously, reducing wait times, and increasing overall satisfaction.

What type of companies benefit most from using an IVR system?

Companies of all sizes and sectors, especially in financial services, healthcare, telecommunications, and e-commerce, can benefit from using IVR to manage large call volumes and improve operational efficiency.

Is it complicated to integrate the IVR system with other business platforms?

Our IVR system easily integrates with various platforms thanks to our flexible API, allowing for seamless communication unification without significant infrastructure investment.

What specific features does our IVR system offer for marketing campaigns?

Our IVR allows for automated and personalized voice marketing campaigns, providing a powerful tool to interact with potential customers, filter interested parties, and improve conversions.

How does IVR software contribute to reducing operating costs in a company?

By automating the response to common inquiries and managing transactions without human intervention, our IVR system significantly reduces the need for customer service staff, lowering labor costs and improving operational efficiency.